Last Updated: 17/08/2026
Welcome to Native Touch.
These Terms & Conditions govern your access to and use of our website, products, services, and related content. By accessing or using the Native Touch website or placing an order, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these Terms, please do not use our website or services.
1. General
Native Touch operates an e-commerce platform through which customers may browse and purchase food and related products.
We reserve the right to modify, update, suspend, or discontinue any part of the website, products, pricing, services, or policies at any time without prior notice, subject to applicable law.
2. Eligibility
By using our website, you confirm that:
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You are legally capable of entering into a binding agreement.
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The information provided by you is accurate and complete.
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You will use the website only for lawful purposes.
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You will not misuse the website or interfere with its security or functionality.
If you are using the website on behalf of an organisation, you confirm that you are authorised to accept these Terms on behalf of that organisation.
3. Product Information
We make reasonable efforts to ensure that product descriptions, ingredients, nutritional information, images, pricing, and other details displayed on our website are accurate.
However:
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Product images are for illustrative purposes and actual packaging may vary.
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Colours may appear differently depending on your device or screen settings.
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Product packaging may change from time to time.
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Minor variations in appearance may occur.
Customers are encouraged to carefully review product labels, ingredient lists, nutritional information, allergen information, and usage instructions before consuming any product.
4. Food and Allergen Information
Our products may contain or be processed in facilities that handle ingredients that could cause allergies or sensitivities.
Customers with food allergies, dietary restrictions, or specific health concerns should carefully review the product information and consult an appropriate qualified professional where necessary.
Native Touch does not guarantee that any product is completely free from allergens unless explicitly stated on the product packaging or official product information.
5. Pricing
All product prices displayed on the website are subject to change without prior notice.
We reserve the right to:
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Correct pricing errors
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Modify product prices
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Introduce or withdraw discounts
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Change promotional offers
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Cancel orders affected by incorrect pricing
If an incorrect price has been displayed due to a technical or human error, Native Touch reserves the right to cancel or revise the affected order, subject to applicable law.
6. Payments
Payments must be completed through the payment methods available on the website at the time of purchase.
By placing an order, you confirm that:
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The payment information provided is valid.
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You are authorised to use the selected payment method.
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The transaction is legitimate and not fraudulent.
Native Touch reserves the right to cancel or refuse orders that appear suspicious, fraudulent, or unauthorised.
7. Order Acceptance
Placing an order does not automatically mean that Native Touch has accepted the order.
We reserve the right to accept, reject, or cancel an order for reasons including:
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Product unavailability
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Incorrect pricing
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Payment failure
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Suspected fraudulent activity
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Incorrect customer information
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Technical errors
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Violation of these Terms & Conditions
If payment has been successfully received for an order that is subsequently cancelled by us, an applicable refund will be processed according to our refund procedures and applicable law.
8. Availability of Products
All products are subject to availability.
We cannot guarantee that a particular product will always be available for purchase. We reserve the right to:
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Limit product quantities
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Discontinue products
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Modify products
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Restrict purchases in certain locations
9. Promotions and Discount Codes
Promotional offers, coupons, and discount codes may be subject to specific terms.
Unless otherwise stated:
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Only one discount may be applied per eligible order.
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Discount codes may not be exchanged for cash.
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Discounts may have expiry dates.
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Promotional offers may be withdrawn or modified at any time.
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Certain products may be excluded from promotions.
Any misuse of promotional offers may result in cancellation of the affected order.
10. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy.
Delivery timelines are estimates and may vary due to factors outside our control.
Customers are responsible for ensuring that the shipping address and contact details provided during checkout are correct.
11. Cancellations, Returns and Refunds
Cancellation, return, replacement, and refund requests will be handled in accordance with the applicable policies published on the Native Touch website.
Because Native Touch products include consumable food items, returns may be restricted for reasons relating to hygiene, food safety, product integrity, and applicable regulations.
Products may generally not be eligible for return once opened, consumed, damaged after delivery, or improperly stored by the customer.
Where a product is received damaged, defective, incorrect, or materially different from the confirmed order, customers should contact our support team within the specified reporting period.
12. Intellectual Property
All content available on the Native Touch website, including but not limited to:
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Brand name
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Logo
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Product names
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Packaging designs
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Images
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Graphics
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Text
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Videos
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Website design
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Icons
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Illustrations
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Marketing content
is owned by or licensed to Native Touch and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit any content from our website without prior written permission.
13. Prohibited Activities
You agree not to:
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Use the website for unlawful purposes
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Attempt unauthorised access to our systems
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Introduce viruses or malicious code
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Interfere with website functionality
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Scrape or extract website data without permission
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Impersonate another person or organisation
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Submit fraudulent orders
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Misuse promotional offers
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Reproduce or exploit our intellectual property without permission
Violation of these terms may result in suspension of access and further legal action where appropriate.
14. Third-Party Services
Our website may integrate with or link to third-party services, including payment providers, delivery partners, social media platforms, and other external services.
Native Touch is not responsible for:
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Third-party content
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Third-party policies
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Service interruptions
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External website security
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Actions or omissions of third parties
Your use of third-party services may be subject to their respective terms and policies.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Native Touch shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
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Use or inability to use the website
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Delays in delivery
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Product unavailability
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Technical errors
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Unauthorised access caused by circumstances beyond reasonable control
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Reliance on information provided on the website
Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is not permitted by applicable law.
16. Disclaimer
The information available on the Native Touch website is provided for general information and commercial purposes.
While we make reasonable efforts to keep information accurate and up to date, we do not guarantee that all information will always be complete, error-free, or current.
Product-related information should not be considered medical, nutritional, or professional health advice.
Customers should consult an appropriately qualified professional for specific dietary, nutritional, allergy-related, or health-related concerns.
17. Indemnification
You agree to indemnify and hold harmless Native Touch, its directors, employees, partners, affiliates, and service providers from claims, losses, liabilities, damages, or expenses arising from:
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Your violation of these Terms
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Your misuse of the website
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Your violation of applicable laws
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Your infringement of third-party rights
18. Privacy
Your use of the Native Touch website is also governed by our Privacy Policy.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
19. Changes to These Terms
Native Touch may revise these Terms & Conditions from time to time.
The updated version will be posted on this page along with the revised Last Updated date.
Your continued use of the website after any changes become effective constitutes acceptance of the revised Terms, subject to applicable law.
20. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising from the use of the website, purchase of products, or these Terms shall be subject to the jurisdiction of the competent courts at:
[Insert City and State, India]
21. Contact Us
For questions regarding these Terms & Conditions, please contact:
EBG NATIVE TOUCH FOODS PRIVATE LIMITED
Email: support@nativetouch.in
Phone: +91 95857 49000
Address: 149/3A1 Thottathu Saalai, Vellalapalayam, Pollachi - 642120