Last Updated: 17/08/2026
At Native Touch, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
By accessing or using the Native Touch website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information
This may include:
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Full name
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Email address
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Mobile number
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Billing address
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Shipping address
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City, state, and postal code
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Payment-related information
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Order and transaction history
Automatically Collected Information
When you browse our website, certain information may be collected automatically, including:
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IP address
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Browser type
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Device information
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Operating system
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Pages visited
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Time spent on our website
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Referring website or source
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Cookies and similar technologies
This information helps us understand how visitors use our website and enables us to improve the shopping experience.
2. How We Use Your Information
Native Touch may use your information for the following purposes:
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To process and fulfil your orders
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To deliver products to the provided shipping address
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To communicate order confirmations and delivery updates
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To respond to customer support requests
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To process payments and prevent fraudulent transactions
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To improve our products, services, and website experience
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To send promotional offers, product updates, and marketing communications, where permitted
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To analyse website traffic and customer preferences
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To comply with applicable legal and regulatory requirements
We only use your information for legitimate business purposes and in accordance with applicable laws.
3. Payment Information
Payments made through the Native Touch website may be processed through secure third-party payment gateways.
Native Touch does not intentionally store your complete debit card, credit card, or other sensitive payment information on its own servers unless specifically required and legally permitted.
Payment providers may collect and process your payment information according to their own privacy policies and security practices.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve your browsing and shopping experience.
Cookies may help us:
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Remember your preferences
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Keep products in your shopping cart
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Understand website usage
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Improve website performance
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Personalise content and offers
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Measure marketing campaign effectiveness
You may choose to disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.
5. Marketing Communications
With your consent or where permitted by law, Native Touch may send you:
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Product updates
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Promotional offers
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Discount information
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New product launches
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Brand news
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Cart reminders
You may unsubscribe from promotional communications at any time by clicking the unsubscribe link provided in the communication or by contacting us.
Please note that even if you opt out of promotional messages, we may still send important transactional communications related to your orders, payments, or account.
6. Sharing of Information
We do not sell your personal information to third parties.
However, we may share necessary information with trusted service providers to operate our business, including:
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Payment gateway providers
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Shipping and logistics partners
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Website and hosting providers
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Analytics providers
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Marketing and communication service providers
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Government or regulatory authorities, where legally required
These third parties are expected to handle your information responsibly and only for the purposes necessary to provide their services.
7. Data Security
We take reasonable administrative, technical, and organisational measures to protect your personal information against:
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Unauthorised access
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Misuse
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Alteration
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Loss
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Disclosure
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Destruction
However, no method of electronic transmission or online storage is completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to:
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Complete transactions
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Provide customer support
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Comply with legal obligations
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Resolve disputes
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Enforce our agreements
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Maintain legitimate business records
9. Third-Party Links
Our website may contain links to third-party websites, platforms, or services.
Native Touch is not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
10. Children's Privacy
The Native Touch website is not intended to knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided us with personal information without appropriate authorisation, please contact us, and we will take reasonable steps to remove such information where required.
11. Your Rights
Depending on applicable law, you may have the right to:
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Access your personal information
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Request correction of inaccurate information
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Request deletion of certain personal information
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Withdraw consent for marketing communications
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Raise concerns regarding the processing of your information
To exercise any applicable rights, please contact us using the details below.
12. Changes to This Privacy Policy
Native Touch may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.
Any updates will be published on this page with a revised Last Updated date.
We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
EBG NATIVE TOUCH FOODS PRIVATE LIMITED
Email: support@nativetouch.in
Phone: +91 95857 49000
Address: 149/3A1 Thottathu Saalai, Vellalapalayam, Pollachi - 642120