Shipping policy

Last Updated: 17/08/2026

Thank you for shopping with Native Touch. We aim to ensure that your favourite millet-based and wholesome food products reach you safely and in the best possible condition.

This Shipping Policy explains how orders are processed, dispatched, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders may take additional time to process during:

  • Weekends

  • Public holidays

  • Festivals

  • Sale periods

  • High-demand periods

  • Unexpected operational or logistics disruptions

An order is considered confirmed only after successful payment authorisation.


2. Shipping Locations

Native Touch currently ships to locations that are serviceable through our authorised delivery and logistics partners.

Delivery availability may vary depending on:

  • PIN code

  • Delivery location

  • Courier serviceability

  • Operational restrictions

If your location is not serviceable after an order has been placed, our customer support team may contact you regarding alternative arrangements or cancellation and refund, where applicable.


3. Estimated Delivery Time

Once dispatched, orders are generally delivered within approximately:

3–7 business days

Delivery timelines may vary depending on the destination and courier service.

Certain remote or difficult-to-access locations may require additional delivery time.

The delivery estimates provided on the website are approximate and should not be considered guaranteed delivery dates.


4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Native Touch may offer:

  • Free shipping on eligible orders

  • Promotional free shipping

  • Special shipping offers during campaigns

Any free shipping conditions, including minimum order value, may change based on active promotions.


5. Order Tracking

Once your order has been dispatched, you may receive shipping confirmation through:

  • Email

  • SMS

  • WhatsApp, where applicable

  • Order tracking link

The tracking information may take some time to become active after the shipment has been handed over to the courier partner.


6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full recipient name

  • Correct mobile number

  • House or flat number

  • Street or locality

  • City

  • State

  • PIN code

Native Touch shall not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate address information provided by the customer.


7. Failed Delivery Attempts

Our courier partners may make one or more attempts to deliver your order.

An order may be returned if:

  • The recipient is unavailable repeatedly

  • The address is incorrect

  • The customer refuses delivery without a valid reason

  • The location is inaccessible

  • The customer does not respond to delivery communications

Additional shipping charges may apply for re-dispatching returned orders.


8. Delays in Delivery

While we work with reliable logistics partners, delivery may occasionally be delayed due to circumstances beyond our control, including:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Transport disruptions

  • Government restrictions

  • Local delivery restrictions

  • High shipment volumes

  • Operational issues with courier partners

Native Touch will make reasonable efforts to assist customers in tracking delayed shipments but cannot guarantee delivery within a specific timeframe in such circumstances.


9. Damaged or Incorrect Products

We take reasonable care to package products securely.

If you receive:

  • A damaged product

  • A wrong product

  • A product with visible packaging damage

  • An item missing from your order

Please contact our customer support team within 24–48 hours of delivery, along with:

  • Your order number

  • Clear photographs of the product and packaging

  • A brief description of the issue

Requests received after this period may be reviewed at the discretion of Native Touch.


10. Order Cancellation

Orders may be cancelled only if they have not yet been processed or dispatched.

Once an order has been shipped, cancellation may not be possible.

To request cancellation, please contact our customer support team as soon as possible with your order details.


11. Address Changes

If you need to change your shipping address after placing an order, please contact us immediately.

Address changes can only be accommodated if the order has not already been processed or handed over to the courier partner.


12. Contact Us

For any shipping-related questions, please contact:

EBG NATIVE TOUCH FOODS PRIVATE LIMITED
Email: support@nativetouch.in
Phone: +91 95857 49000
 Address: 149/3A1 Thottathu Saalai, Vellalapalayam, Pollachi - 642120